Frequently Asked Questions
Do I need an account to order online?
If you are a medical centre we recommend you login in to order online so you can place orders on your account.
How do I register for an account?
You can register by clicking here and filling in our registration form.
Can I still shop as a guest with out a login?
No not online, however you may call Customer Service on 1800 269 534 to place a one off order.
What do I need to do to see your stock levels at my local EBOS Healthcare Warehouse?
Once you log into your account, your local warehouse will be auto allocated and stock availability will display on each product. If a product is not in stock, you may still order it, however it will go on back order.
What if I am interstate and I need to place an order? How will the products be allocated to me?
Once you log into your account, your local warehouse will be auto allocated relative to your business. Even if you are interstate we will still deliver to your business.
If there is an item that is out of stock can I still order it?
Yes, if you order it you will be placing that product on back order. Once it arrives we will ship it to you.
- How can I pay my account if I am a registered user?
What options for payment do I have?
You can select to either pay by Credit Card or if you have an account with EBOS Healthcare, then you may also place the order on your account.
What form of payment will you accept?
If you have an account you may place your order on the account. However if you don’t have an account with us, then we only accept Mastercard and Visa as a payment.
After I place an order on my account, when will the payment be due?
Payment is due 20 days from your statement date.
What are the freight charges?
If you are ordering non-chilled products (ambient) under the value of $250 + GST you will incur a freight fee of $15 + GST. If you are ordering cold chain or refrigerated products under the value of $400 + GST you will incur a freight fee of $25 + GST.
What are the freight charges for items that are heavy?
After you place your online order, we will contact you to add the freight charges. We calculate this based on the weight, size and dimensions of your order as well as where your delivery is going.
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